Veteran Affairs Clinic Colorado Springs - Colorado Springs, Colorado

Rich M

What a clown show this place is. I've been trying to get appointments and everytime I'm told their schedulers will contact me. After 3 days without contact I'll reach back out and I'm just flat out lied to with this place telling me that they called (but no calls show in my log) and that that left a voicemail (but there is no voicemail). They have my correct contact info, so they are doing what the VA does best.... Lie.

It's sad that this is all that veterans have here in this town. The main center in Aurora isn't much better, but I have had better results through them.

If you're a veteran using this BA center, be wary.

Rita Warburton

I have never had a bad experience here. People love to blame the VA system. My husband has civilian medical and it's a very poorly run system. The for profit civilian medical system is a mess. He never has the same doctor and even when he has serious problems he can't get treatment unless he goes to urgent care. The whole medical for profit system is a medical disaster. Politicians controlling doctors is immoral. The people and doctors at the VA do a great job on very little funds provided. Thank you for caring.

Jonathan edens

The VA is so much better than it was in 07 when I was med. Discharged. However, it still needs improvement. But, I do believe they are on the right track and putting forth a good effort. Thank you VA employees for your hard work for us vets.

Sam Johnson

Several times now I've called, been on hold for 20 minutes, and then was hung up on without ever speaking to a human. The individuals who work there are generally good, but the VA, this clinic included, is crippled by deep systemic flaws that make it nearly impossible to receive the help so many of us veterans need.

Robert Fallon

My hearing aid on the right side died with a bad ITE speaker so now I am One-sided Deaf. I had trouble hearing and understanding my Wife before this as she has Parkinson's and does this 'kind of a mumble' with a very low volume when she speaks. This is a known effect of PD.

So Today, Monday we get up early to go to the VA, PFC Floyd K. Lindstrom Department of Veterans Affairs Clinic in Colorado Springs to see what they can do to swap out the Speaker.

The Speaker itself is a replaceable module that take about 5 minute (or less to change out). It is designed this way because the Manufacturer knows it can go bad.

We get up early and head out the Clinic. Arrive about 7:45AM and head to the Receptions Desk at the Audio Department. We are told by the Receptionist there that She is "Sorry" but they only do repairs on Wednesday. She can't/won't help. Sorry!

Now the issue here is VA use to repair/check HA's or issues on a walk-in basis until 10AM four days a week.

She further informs us that Wednesday is the only day and it is between 8am and 10am. Don't show up at 8am because they only take the first 20 people through the door and while the doors open at 7:30 the line starts at 7am.

Guess clients 21 and beyond are SOL until the following week or weeks.

Sorry wish I could help but Sorry. Well where do I get a survey form for complaints? SEE THE MAIN FRONT ENTRY DESK.
Guess what? That desk is also attended by a SORRY PERSON. Seems that just about Everyone is SORRY.

So now I guess our next option is to get up at 5:30 to be at the door at 6:45 to get into line and wait 45 minutes for the doors to open.

My HA are connected to my Cell and without it working I am forced to wear the current and the last backup. ONE side only for Phone calls. Can't use Phone now! Wife has Parkinson's and can't leave her alone at home. Wednesday I will load her and her wheelchair up at 6:30AM so that they can take my HA and apply the 5 Minute fix.

Thus the one star because choosing zero is not an Option.

The VA Clinic in Colorado Springs is one SORRY PLACE. That has only gotten worst over the last few years.

Jamie Mosier

The patient advocates are great. As well as the in processing. The reason for three stars. The primary care provider actually acts like it is a inconvenience to treat me. Additionally there is no accountability with the contracted agency with processing disability claims.

Matthew Phillips

Va service and lack of meds from places like this is exactly why vet suicide is so high. I have not been able to get meds for several months even after contacting my care team. I'm pretty screwed without that prescription. Thanks for nothing.

Mollie Grenier psychiatrist

Fentynl helps with withdrawls.

Eric Pollard

Staff is great, I see other comments about calling issues. This place gets pretty busy at times. This is a clinic that is better to go "in-person" rather than try to get answers over the phone. I make appointments with the normal VA call line. Medical AS WELL AS Dental has been great for me. I have been going here since 2019 and never had issues. Hope this helps.